In most cases, ticket listings that do not sell are automatically removed from the site 3 days prior to the event. To give you enough time to send your tickets to the buyer, you should list your tickets no less than 4 days before the event, and preferably longer.

Read about Instant eDelivery and Selling with Last Minute Services to find out how to keep your tickets listed up to the day of the event.

Note: Although we want your tickets to sell, we can't guarantee that they will. We are not liable for unsold tickets.

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If you choose to sell your tickets for a fixed price, your tickets will sell at the price you specify when someone chooses to buy them. The price you specify will remain fixed until the tickets are purchased, the sale ends, or you choose to modify the price. You can modify your specified price at any time. For information on modifying your listing, refer to Managing Your Listings.

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If you choose to list your tickets in an auction format, buyers can bid on the tickets up to the time you specify for the sale to end. For auction-style listings, be prepared to provide the following information:

• Start -- Set the starting bid for your auction format sale, which is the lowest bid you will accept for your tickets. Your tickets will not sell for less than this amount. However, they may sell for this amount or more. Be sure to keep in mind the 15% commission we'll collect from your sale when deciding on your starting bid.
• Buy It Now -- If you wish, you can specify a Buy It Now price, which will allow a buyer to purchase your tickets immediately. The Buy It Now option is only available to buyers as long as no one has bid on your tickets. Leave this field blank if you do not wish to use the Buy It Now feature.
• Bid Increment -- Specify the bid increment for your auction format sale, which is the amount a bidder must add to the bid in order to outbid the previous bidder. For example, if the current bid is $60 and the bid increment is $5, the next bid must be at least $65.
• Sale End Date -- A date 7 days after the sale begins is automatically entered in this field. Edit this date to specify the date you wish the sale to end. Unless you are selling tickets with Last Minute Services, bidding must end 3 days prior to the event, to give you time to ship your tickets to the buyer. Auction format listings for tickets selling with Last Minute Services or Instant eDelivery can remain on the site until the time the event starts. For more information, read about Selling with Last Minute Services and Instant eDelivery.
  
  Be sure to set a Sale End Date for a date you will be available to check your email and send your tickets to the winning bidder. If you will be out of town or unable to check your email after a certain date, make sure the sale ends prior to your departure.

Note: If the tickets sell and we are unable to contact you or you do not produce the tickets for any reason, we reserve the right to terminate your account and you may be held liable for any additional charges we incur to satisfy the buyer under the terms of our FanProtect™ Buyer's Guarantee.

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Setting a declining price may increase the likelihood of a sale. If you wish to set a declining price for your tickets, specify a maximum and minimum price for which you're willing to sell your tickets. On the first day of your listing, your tickets will be listed at the maximum price. Your listing will decrease in price incrementally each day until your tickets sell or the minimum price is reached.

We automatically calculate the amount of the daily price decrease so that your minimum price is reached on the day your listing will expire (3 days prior to the event, or, if you’re using Last Minute Services, the day of the event). The formula for calculating the price decrease is: maximum price minus minimum price divided by the number of days until the listing expires.

For example, if your maximum price is $100 and your minimum price is $20 for a listing that will expire in 20 days, the price of your tickets will be reduced by $4 each day ($100 - $20 = $80 divided by 20 days = $4). Your tickets will be listed for $100 on day one, $96 on day two, and so on.

Note: Your tickets may sell at any price between the maximum price and minimum price. With a declining price, you do not need to monitor or modify your ticket price. We do it for you daily.

Changing a Listing from Fixed Price to Declining Price

If you change a fixed-price listing to declining price, the declining price is retroactive - calculated from the date you created the listing, not the date you make the change. If you do not want the declining price to be retroactive, remove your fixed-price listing and then re-list your tickets with a declining price.

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Be prepared to provide the following information when you list your tickets:

Note: Much of this information is automatically provided when you list Major League Baseball tickets from your MLB team account.

• Location of tickets -- the name and address from which you'll be shipping the tickets when they sell.
• Type of Sale -- the way you want to sell your tickets. You can choose to set a fixed price or a declining price. You can also set up an auction-style sale.
• Quantity and Splits -- the number of tickets you have to sell and, if applicable, how you're willing to split them.
• Ticket Type -- whether your tickets are for specific seats or general admission.
• Ticket Details -- the specifics about your tickets, including section, row, seat, and relevant comments. Providing accurate, informative ticket details will increase the chance that your tickets sell.

You may choose not to reveal specific seat numbers by selecting Hide Specific Seat Numbers From Buyers, keeping in mind that all tickets must be for seats that are together (unless noted).

Very Important: It is imperative that you enter section, row, and comments properly. Listings that do not conform to StubHub standards may be removed without notification. If a buyer purchases tickets from a listing containing inaccurate or improperly listed information, the buyer may cancel the sale and you will be held liable for any additional charges we incur to satisfy the buyer under the terms of our FanProtect™ Buyer's Guarantee.

Please read about Entering Section and Row Information and Adding Comments to Your Listing for instructions on how to properly provide this information.

• Payment Method -- how you want to be paid. You can choose to be paid by check or PayPal, whichever you prefer. You can also choose to donate your payment to charity.
• Price per Ticket -- how much you want to charge for your tickets. Options for setting a price per ticket vary depending upon the type of sale you choose.

Don't forget, when your tickets sell, we collect a 15% commission from the total sale price of your listing. Keep this commission in mind when deciding on a sale price for your tickets.

• Sale End Date -- the date you want the sale to end. Most listings are automatically removed 3 days prior to the event. You can set an earlier date, if you wish. Read about Instant eDelivery or Selling with Last Minute Services for information on listing your tickets up to the time of the event.
• Your Credit or Debit Card Information -- In order to run a safe and efficient ticket marketplace, we ask you to provide a valid credit or debit card for verification purposes. There is no fee for listing tickets at StubHub. Read about Charges to Seller to learn more about the instances in which your card may be charged.

You are responsible for the accuracy of the information you provide. Always double-check the information in your listing before posting it to the website. You can modify the information in your listing at any time until a buyer selects your tickets for purchase. For information on modifying ticket information, refer to Managing Your Listings.

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In the Section and Row fields, enter the section and row information exactly as it appears on your tickets. For example, let’s say your tickets are printed with the following section and row information:

Section: UBAL
Row: EE

In this example, you would type UBAL in the Section field, EE in the Row field, and nothing else in either field.

Important: You must provide accurate section and row information for the tickets you list. Do not enter TBD, TBA, N/A, or any other erroneous, inapplicable, or extraneous information in the Section or Row fields.

If you’d like to provide additional details about the tickets, always put these in the Comments field, and not in the Section, Row, or Seat fields.

Why shouldn’t you put other information in the Section or Row fields?

Simply put, properly entering your section and row information will help sell your tickets. Here’s why:

For many venues, we have developed interactive seat maps that allow buyers to browse for tickets by clicking on sections of the venue map. The Browse by Seat Map feature helps put you in touch with the buyers looking for tickets in your section. However, to accurately place your tickets on the seat map, we rely on the section and row information you give us.

If you enter additional information in the section and row fields, we won’t be able to map your tickets. Unmapped tickets are placed at the bottom of the list of tickets for an event, making them less visible to potential buyers.

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To help buyers decide whether to purchase your tickets, you can provide additional comments about the tickets when you list them.

Enter comments only in the Comments field, and not in the Section, Row, or Seat fields. Why?

Important: If any of the following applies to your tickets, you must disclose this information in your listing’s Comments:

• The tickets are not seated together, or are “piggyback” seats.
  
  Note: Piggyback seats are seats situated one behind the other, rather than side-by-side.
  
  
• The tickets are indicated by the venue as limited, partial, or obstructed view.
• The tickets are in an alcohol-free section.
• The tickets are designated for students or faculty.
• The tickets are designated as handicapped seating.

You may choose to add additional comments to your listing. However, limit your comments to pertinent information about the tickets, such as:

• Close to restrooms
  
• Handicapped accessible
• Includes a parking pass

Do not post comments such as:

• Editorial comments (One person's "Awesome View!" is another person's "Nosebleeds").
  
• Personal contact information
• Non-guaranteed comments ("Be on TV!", "Reach out and touch Mick!", etc.)

Warning: Listings that do not conform to these standards may be removed without notification. If a buyer purchases tickets from a listing containing inaccurate information, the buyer may cancel the sale and you will be held liable for any additional charges we incur to satisfy the buyer under the terms of our FanProtect™ Buyer's Guarantee.

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It's up to you to decide on the sale price of your tickets. Enter your desired price per ticket for each listing. Remember, when your tickets sell, we collect a 15% commission from each sale, which we deduct prior to sending your payment. Be sure to keep this commission in mind when deciding on a price.

When setting the sale price of your tickets, it is your responsibility to comply with all applicable local, state, federal and international laws, statutes and regulations.

There's no commission for tickets that do not sell.

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As a seller, it is your responsibility to abide by the StubHub User Agreement and list tickets in accordance with all applicable local, state, federal, and international laws, statutes, and regulations.

To assist you with listing and pricing your tickets, the U.S. states and Canadian provinces with ticket resale regulations are listed below. States and provinces not listed have no restrictions on ticket resale.

These laws are current as of January 1, 2008. Although we will make every attempt to keep this information up to date, awareness of the law is your responsibility, not StubHub's.

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You can sell any number of tickets in a single listing. However, if your listing is for more than one ticket, all seats in the listing must be together (unless noted in the Comments field of the ticket listing). Create separate listings for any tickets for which the seats are not together.

You may choose to list "Piggyback" tickets, which are tickets situated one directly behind the other, rather than side-by-side. Again, if you choose to list piggyback tickets under a single listing, this information must be noted in the ticket listing.

Very Important: If you list a quantity of tickets for which the seats are not together, or if the tickets are indicated by the venue as limited, obstructed, or partial view, this information must be noted in the Comments field of the ticket listing. If not, the buyer may cancel the sale and you will be held liable for additional charges we incur to satisfy the buyer under the terms of our FanProtect™ Buyer's Guarantee.

Setting “Splits”

You can set a “split” if you’re willing to sell a portion of the tickets in your listing to a buyer, leaving the remaining tickets available for purchase from another buyer. Setting a split will enable buyers to purchase your tickets as singles, pairs, groups of three, and so on. If you're willing to split the tickets in your listing into smaller groups for separate sales, choose your desired split quantity from the Splits drop-down menu when you provide the ticket details.

For example, if you are listing a group of 18 tickets, and are willing to sell each ticket individually, select 1 from the Splits drop-down menu. Select 2 from the drop-down menu if you're willing to sell the tickets in pairs, 3 if you're willing to sell the tickets in groups of 3, and so on. If you are only willing to sell all 18 tickets as a group, select 18 from the drop-down menu.

Note: You cannot set a split in auction format listings or in listings that include parking passes.

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The ability to list non-event passes depends on the way the tickets will be delivered (Delivery Method).

Note: If you include a non-event pass in a ticket listing and, for any reason, it is no longer available, update your listing and remove any references to it.

Important: StubHub does not recommend setting a "split" in listings that include non-event passes. If you do, you must indicate when you will deliver the parking pass, such as "Parking Pass will go to the first buyer from this listing" or "Parking Pass will go to the last buyer."

Listings that do not conform to these standards may be removed without notification, your sale may be cancelled, and you may be held liable for additional charges we incur to satisfy the buyer under the terms of our FanProtect ™ Buyer's Guarantee.

FedEx Shipping and Last Minute Services

You may not list non-event passes for individual sale. However, to increase the likelihood that your tickets sell, you may include such passes along with the tickets you list. To do so, just add a note such as "Includes Parking Pass" to the Comments field when you list your tickets.

eDelivery

At this time, parking passes can only be delivered by Instant eDelivery and only for the Major League Baseball teams listed below. Note: Other types of non-event passes (such as club passes) are not supported.

If your team is listed, you can list parking passes by logging in to your MLB team account from your team's website, selecting the tickets and parking passes you want to list, and clicking Sell. You'll return to StubHub to list your tickets and the information about your tickets and parking passes will be automatically entered for you.

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The first time you sell tickets, we'll ask for a valid credit or debit card, which we'll use to verify your name and billing address. As part of our FanProtect™ guarantee, this security measure helps protect against fraudulent charges and ticket listings. By providing this information, you are helping make the StubHub marketplace more secure. Thank you!

Each time you list tickets for sale, we send a $1.00 authorization to your credit or debit card as a security measure to verify the validity of your card and address information. The $1.00 authorization is not a charge and will be released by your financial institution.

We accept Visa or MasterCard debit cards and Visa, MasterCard, Discover, and American Express credit cards.

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Listing tickets at StubHub is free. There are absolutely no startup, registration, or membership fees for using StubHub.com.

When your tickets sell, we collect a commission equal to 15% of the total sale price. We deduct the 15% commission automatically before we send your payment. Be sure to keep this in mind when deciding on the sale price of your tickets.

If you're using Last Minute Services, you are responsible for any shipping fees involved in getting your tickets to the Last Minute Service Center handling the ticket sale.

This is the only fee you pay as a seller. With the exception of Last Minute Services, the buyer pays the shipping fees for all tickets sold at StubHub.

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