To log in to your account:

1. Click Login at the top of the StubHub web page.
2. Type your email address (or username, if you have one) and password.
3. Click the Login button.

If you've forgotten your password, click Forget your password? Type your email address or username and click the Continue button. We'll send a new, temporary password to the email address associated with your account.

You can change or update your account information at any time. To change the information in your account:

1. Click My Account at the top of the StubHub web page. You may be prompted to log in.
2. Under Account Settings, click My Info to view your account information.
3. Click the Edit Account Info button.
4. Change or update the information in your account.
5. Click Continue to save your changes or Cancel if you've changed your mind.

If you wish, you can maintain a list of contacts associated with your ticket listings. For example, if you're a ticket broker with several employees who handle ticket sales, you may wish to add each of your employees as a contact in your account information.

To add a contact to your account:

1. Click My Account at the top of the StubHub web page to view your account information. You may be prompted to log in.
2. Under Account Settings, click My Contacts. Your Contacts list displays.
3. Click the Create New Contact button.
4. In the fields provided, type the appropriate information for your new contact. Fields that require information are marked with an asterisk (*).
5. If this contact is your Seller Payment Contact, select the checkbox.

If you add a Seller Payment Contact, we will send payment for sold tickets to this contact instead of the name or company on your account. For example, if your account contains your company information, but checks should be made payable to you, not your company, you can enter yourself as a Seller Payment Contact.

6. Click Continue to save the contact information, or Cancel if you've changed your mind.

You may wish to add a Seller Payment Contact to your account. If you add a Seller Payment Contact, we will send payment for sold tickets to this contact instead of the name or company on your account.

For example, if your account contains your company information, but checks should be made payable to you, not your company, you can enter yourself as a Seller Payment Contact.

To add a Seller Payment Contact:

1. Click My Account at the top of the StubHub web page to view your account information. You may be prompted to log in.
2. Under Account Settings, click My Contacts. Your Contacts list displays.
3. To add a new Seller Payment Contact, click the Create New Contact button. To designate an existing contact as a Seller Payment Contact, click Edit This Contact directly below the contact you wish to make your Seller Payment Contact.
4. Select the checkbox labeled "Make This My Seller Payment Contact."
5. Click Continue to save the contact information, or Cancel if you've changed your mind.

You can edit, update, or delete contact information at any time. To edit contacts:

1. Click My Account at the top of the StubHub web page to view your account information. You may be prompted to log in.
2. Under Account Settings, click My Contacts. Your Contacts list displays.
3. Click Edit This Contact directly below the contact you wish to edit.
4. Make the appropriate changes to the contact.
5. Click Continue to save your changes, or Cancel if you've changed your mind.

To delete contacts:

1. Click My Account at the top of the StubHub web page to view your account information. You may be prompted to log in.
2. Under Account Settings, click My Contacts. Your contacts list displays.
3. Click Delete This Contact directly below the contact you wish to delete. The contact is immediately removed from your contacts list.

Warning: Once you've deleted a contact, the contact information is immediately removed and cannot be retrieved. Do not delete a contact unless you are absolutely certain that you no longer need the contact information.

To keep your account secure, it's a good idea to periodically change your password. You can change your password at any time. To change your password:

1. Click My Account at the top of the StubHub web page. You may be prompted to log in.
2. Under Acount Settings, click Change My Password.
3. Click the Edit Account Info button.
4. In the Current Password field, type your current (old) password.
5. In the New Password field, type your new password.

Choose a password 6-20 characters in length that is easy for you to remember, but difficult for others to guess. You can use any combination of numbers and letters, in either upper or lower case. Your password is case-sensitive.

6. Verify your new password by retyping it in the Retype New Password field.
7. Click Continue to save your new password, or Cancel if you've changed your mind.

If you'd like us to send you event newsletters with news on the latest events, StubHub updates, and special offers, you can join our email list. You can also opt out of our email list at any time. To sign up for (or opt out of) our email list:

1. Click My Account at the top of the StubHub web page to view your account information. You may be prompted to log in.
2. Under Account Settings, click My Preferences to see your email contact preferences.
3. Select the checkbox next to each type of email you’d like us to send you. If you do not wish to receive emails, deselect the checkboxes.
4. Click Save to save your Contact Preferences.

Below the Contact Preferences are your Interests and Ticketing Preferences. By editing this information, you can customize the emails we send you so they are specific to your interests. Some of your interests may already be listed for you, based upon your browsing and purchase history.

To customize your Interests and Ticketing Preferences:

1. Click any category on the left, such as My Cities.
2. Highlight an item that interests you in the list.
3. Click Add.

To remove items from your list of Interests and Ticketing Preferences:

1. Click Edit below any category, such as My Cities.
2. Highlight the item you want to remove from your list.
3. Click Remove.

Note: If you add interests to My Venues, My Artists, My Teams & Sporting Events, or My Theater, you must also check the corresponding checkbox in your Contact Preferences to receive these updates.

You can change your seller account interface to add a search and filter feature to the My Listings section of your account information. This is a helpful tool if you're a seller managing a large number of listings.

To change your seller account interface:

1. Click My Account at the top of the StubHub web page. You may be prompted to log in.
2. Under Account Settings, click My Info to display your account information.
3. Click the Edit Account Info button.
4. Directly below your account information, select Use Advanced Options from the drop-down menu to add the search and filter feature to your listings. Select Normal from the drop-down menu to change your interface back to the normal settings.
5. Click Continue to save your changes, or Cancel if you've changed your mind.

You must provide a valid credit or debit card to buy and sell tickets on StubHub.com. If a credit card is not associated with your account, you will be asked to provide this information the first time you try to purchase or list tickets for sale. However, you can add credit or debit card information to your account at any time.

To add a credit or debit card to your account:

1. Click My Account at the top of the StubHub web page. You may be prompted to log in.
2. Under Account Settings, click Credit Cards.
3. Click the Add New Credit Card button.
4. Choose the type of card from the drop-down menu. We accept Visa or MasterCard debit cards and Visa, MasterCard, American Express, and Discover credit cards.
5. In the fields provided, enter the appropriate information for the credit card. Enter the card number with no spaces or hyphens (-). Fields that require information are marked with an asterisk (*).
6. Enter the three-digit security code for the card. What is a security code?
7. Type the billing address associated with the card.

If you've designated a Seller Payment Contact, this contact's information is automatically selected as the billing address. Otherwise, your personal account information is automatically entered. Note: Be sure the billing address information is correct and matches the information on your credit card.

9. Click the Add Credit Card button to save the credit card information, or Cancel if you've changed your mind.

Note: You can add more than one credit or debit card to your account. To add additional cards, simply repeat the above steps for each card you wish to add.

You can edit or update your credit or debit card information at any time. To edit your credit card information:

1. Click My Account at the top of the StubHub web page to view your account information. You may be prompted to log in.
2. Under Account Settings, click Credit Cards. Your Credit Cards list displays. Click Edit This Credit Card directly below the card you wish to edit.
3. Change the appropriate information for this card. Enter the card number with no spaces or hyphens (-). Fields that require information are marked with an asterisk (*).
4. Click the Edit Credit Card button to save the new credit card information, or Cancel if you’ve changed your mind.

You can view your account's activity at any time. To view your activity history, click My Account at the top of the StubHub web page to display your account information. You may be prompted to log in.

Under Selling Tickets, click My Listings to display all the tickets you've listed on StubHub.com. Your listings are divided among the following categories:

• Active Listings -- These are your listings currently visible to buyers for purchase. If your listing is active, it has not yet been selected for purchase or bid upon.
• Pending Confirmation -- If you see your listing here, you've sold your tickets! Your next step is to confirm the order. Please confirm all pending orders within 48 hours from the time they were selected for purchase.
• Awaiting Shipment -- These are the listings you've sold and confirmed, but have not yet entered the FedEx tracking system. If you have not shipped the tickets, please print the pre-paid FedEx shipping label we provided and ship the tickets to the buyer as soon as possible. Once your package enters the FedEx system, the listing will move from Awaiting Shipment to Already Shipped and you'll be able to track the shipment using the FedEx tracking number.
• Already Shipped -- These are the listings you've sold, confirmed, and shipped to the buyer. Listings appear here as soon as they enter the FedEx tracking system. Once a listing appears here, you can view your invoice and tracking data.
• Cancelled Orders, Inactive Listings, Expired Listings, and Deleted Listings -- Listings in these categories are no longer visible to buyers for purchase, either because the sale has ended or the order was cancelled, deactivated, or deleted.

Click My Purchases/Bids to display the history and status of your purchases and bids. For more information, read about Keeping Track of Your Purchases.

Click My Payments to display your payment settings and the history of your payments. For each payment on file, you can view the following information:

• Transaction ID -- Also known as the Order Number, this is the StubHub identification number assigned to the order at the time of purchase. You can click this number to view the details of each listing.
• Payment Method -- This is the way we sent your payment (either by check or PayPal).
• Payment Amount -- This is the amount you were paid. Remember, this amount will reflect the 15% commission we collected for the sale of your tickets.
• Payment Date -- This is the date we sent you your payment. We send your payment 7 days after:
  
  
  • The tickets were delivered by FedEx,

  or, if you used Last Minute Services,

  • The tickets were picked up on the day of the event.

Click Payment Settings to view or change your payment settings. Your current payment method displays.

Click My Notifications to view the email notifications you've received from StubHub in the past 7 days. We remove email notifications more than week old from your account. For each email notification, you can view:

• The date and time the notification was sent
• The notification subject. Click the subject to view the content of the notification.
• The origin of the notification.

You can change your payment method, or choose to donate your payment to one of our featured charities, at any time. To change your payment method or donate your payment:

1. Click My Account at the top of the StubHub web page to view your account information. You may be prompted to log in.
2. Under Selling Tickets, click Payment Settings
3. Select the appropriate radio button.
4. Click the Change Payment Method button.

Your payment method is updated immediately. If you've made the change in error, or wish to select a different payment method in the future, simply repeat the above steps.

While viewing your payment settings, you can also edit, update, or delete your Seller Payment Contact (if you've specified one).

To edit your Seller Payment Contact:

1. Click Change/Edit Payment Contact. Your Contacts list displays.
2. Click Edit This Contact directly below the contact you've designated as your Seller Payment Contact.
3. In the fields provided, edit the appropriate information for this contact. Fields that require information are marked with an asterisk (*).
4. If you no longer want this contact to be the Seller Payment Contact, deselect the Make This My Seller Payment Contact checkbox.
5. Click the Edit Contact button to save your changes, or Cancel if you've changed your mind.

To delete your payment contact:

1. Click Change/Edit Payment Contact. Your Contacts list displays.
2. Click Delete This Contact directly below the contact you've designated as your Seller Payment Contact. The contact is immediately removed from your contacts list.

Warning: Once you've deleted a contact, the contact information is immediately removed and cannot be retrieved. Do not delete a contact unless you are absolutely certain that you no longer need the contact information.

If you'd like to stop receiving our event newsletters, Ticket Update, you can opt out of our email list at any time. To do so:

1. Click here to view the email unsubscribe page.
2. Enter the email address you wish to unsubscribe.
3. Click the Unsubscribe button to save your changes.