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Creating an Account

You don't need an account to browse or search the ticket listings on StubHub.com. However, for the protection of all the fans using our marketplace, we require that you register an account prior to completing a ticket purchase or listing tickets for sale. Registration is quick, easy, and free!

When you create your account, you'll choose a password and provide the following information:

  • Your email address
  • Your first and last name
  • Your ZIP (or postal) code
  • Your country of residence
  • Your daytime phone number

To register an account:

  1. Click Register at the top of the StubHub web page to open the registration form.
  2. Type your account information. Fields that require information are marked with an asterisk (*).
  3. We'll automatically subscribe you to our free event e-newsletter. If you do not wish to receive the benefits and savings offered in our e-newsletter, deselect the checkbox directly below your account information.
  4. To create an account, you must read and agree to our Terms and Conditions. To indicate that you agree, select the checkbox labeled "I agree to the StubHub Terms and Conditions."
  5. Click the Continue button to save your information.

Your privacy is important to us. We keep any information you provide confidential. In addition, we employ sophisticated encryption technology to ensure the protection of your personal information and your records. For more information, read our Privacy Policy.

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Choosing a Password

When you register, you'll choose a password. You'll be asked to provide your password each time you log in to your StubHub account. Choose a password 6-20 characters in length that is easy for you to remember, but difficult for others to guess. You can use any combination of numbers and letters, in either upper or lower case. Your password is case-sensitive.

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Logging In to Your Account

To log in to your account:

  1. Click Login at the top of the StubHub web page.
  2. Type your email address (or username, if you have one) and password.
  3. Click the Login button.
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Retrieving a Forgotten Password

If you've forgotten your password, we'll email you a new, temporary one. To receive a new password:

  1. Click Login at the top of the StubHub web page.
  2. Click Forget your password? directly below the Login button.
  3. Type your email address or username.
  4. Click the Continue button. We'll send a new, temporary password to the email address associated with your account.
  5. Follow the link in the email and type your temporary password to log in to your account.
  6. Upon logging in, you'll be prompted to change your password. Choose a password 6-20 characters in length that is easy for you to remember, but difficult for others to guess. You can use any combination of numbers and letters, in either upper or lower case. Your password is case sensitive.
  7. Click the Continue button to save your changes.
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Providing Credit or Debit Card Information

The first time you sell tickets, we'll ask for a valid credit or debit card, which we'll use to verify your name and billing address. As part of our FanProtect™ guarantee, this security measure helps protect against fraudulent charges and ticket listings. By providing this information, you are helping make the StubHub marketplace more secure. Thank you!

We accept Visa or MasterCard debit cards and Visa, MasterCard, Discover, and American Express credit cards.

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Protecting Your Privacy

Your privacy is important to us. We employ sophisticated encryption technology to ensure the protection of your personal information and your records. For more information on our commitment to security and privacy, read our Privacy Policy.

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Changing Your Account Information

You can change or update your account information at any time. To change your account information:

  1. Click My Account at the top of the StubHub web page. You'll be prompted to log in to your account. Upon logging in, your account information displays.
  2. Under Account Settings, click, My Info.
  3. Edit the information in your account.
  4. Click the Continue button to save your changes or Cancel if you've changed your mind.
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